Refund policy
Refunds and Returns Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
If an item you receive is faulty, damaged or not what you ordered, please email reviving.hijama@gmail.com as soon as possible with your order number, a clear photo of the fault or damage (and of the packaging if it was damaged in transit), and a short description of the problem. The photo lets us confirm the fault quickly, usually without you needing to send anything back.
- Faulty or damaged cups and other consumables: once the fault is confirmed, we send a free replacement of the faulty items, including shipping.
- Major faults: if the problem is a major failure under the Australian Consumer Law (for example, the item is unsafe or cannot be used for its normal purpose), you can choose a replacement or a full refund for the affected items.
- Wrong item sent: we will send the correct item at no cost to you.
- If we do need an item returned, we will tell you how and cover the return postage for faulty or incorrect items.
Change of mind
We do not offer refunds or exchanges for change of mind, for example if you ordered the wrong size or no longer need an item. Because most of our range is single-use clinical equipment, we cannot accept returns of opened or used items for hygiene reasons. This does not affect your rights if an item is faulty, damaged or incorrect.
Damage after delivery
This policy covers faults in the product itself and damage in transit. It does not cover damage caused by misuse, incorrect handling or use for a purpose the item is not designed for.
Online Hijama Course
Course enrolments are handled through Reviving Hijama Academy (revivinghijamaacademy.com) and are covered by the Academy's own terms.